Return & Refund Policy

Last Updated: August 10, 2026

At Skin & Soul, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return Policy

You have 7 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and tags, where applicable.
• The item must not be damaged due to misuse, improper handling, or normal wear and tear.
• You must provide your order number or proof of purchase.

2. Damaged or Incorrect Items

Please contact us as soon as possible if:

• You received the wrong product.
• Your product arrived damaged or defective.
• Your order is missing an item.

We may request clear photos or videos of the product and packaging to help us assess the issue.

If the issue is confirmed to be our responsibility, we will work with you to arrange a suitable replacement or refund.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

These may include:

• Used personal-care or hygiene products
• Opened products that cannot be resold for hygiene reasons
• Products damaged after delivery due to misuse
• Items that are missing their original packaging or accessories

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method.

Please note: Return shipping costs may apply unless the item was received damaged, defective, or incorrect.

5. Exchanges

If you would like to exchange an eligible product, please contact us within the 7-day return period. Exchanges are subject to product availability.

6. How to Request a Return

To request a return, please contact Skin & Soul Customer Support with:

• Your order number
• Product name
• Reason for the return
• Photos/videos, if the item is damaged or defective

Our support team will provide you with the next steps.

7. Important Note

Please do not send a product back without contacting us first. Returns sent without prior approval may not be accepted.

Skin & Soul reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Your satisfaction matters to us.

We aim to make your shopping experience simple, reliable, and hassle-free. If you have any questions about returns or refunds, please contact our customer support team.